Credit Control Officer

Job Purpose

To maintain a billing system and notify customers in regards to bills to solicit, receive, and post payment amounts in order to maintain a healthy ratio of accounts receivable within MELSA standards, policies, and procedures.

Key Accountabilities

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Maintain up-to-date billing system and generate and send out invoices to customers.
• Carry out billing, collection, and reporting activities according to previously set deadlines and communicate with customers via phone, email, mail, or in person.
• Perform account reconciliations and monitor delinquent customer accounts, and delayed payments, and other irregularities.
• Research and resolve payment discrepancies, generate age analysis and review accounts receivable aging to ensure compliance.
• Investigate and resolve customer inquiries that are related to bills and collection notifications.
• Develop a recovery system and support collection efforts initiatives.
• Develop and maintain a Collections Report that shows all due and unpaid amounts by coordinating with the Accounting Manager.

Job Specifications

• At least 3 years of experience working in a similar role.
• Bachelor’s degree or Diploma in Finance/ Accounting or related field.